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General Privacy Policies
For Cointrust-pay.com

This privacy policy (the “Policy”) explains how Cointrust Payment Ltd. and/or additional Cointrust-pay.com Group entities to whose services/website you have registered (collectively “Cointrust-pay.com”, “we” or “us” and the member of the Cointrust Payment Ltd group to whose services you registered, the “Cointrust Payment Ltd Entity”) collects, uses and discloses personal information through its websites, mobile applications, and other online products and services that link to this Policy (collectively, the “Services”) or when you otherwise interact with us.
We encourage you to read the Policy carefully as it forms part of the relevant Cointrust Payment Ltd Entity’s terms and conditions, terms of business and/or terms of use, as the case may be.

1. Policy Application:

For the purposes of applicable international data protection laws, the respective Cointrust Payment Ltd Entity

with whom you have registered is the “controller” of personal information collected through www.cointrust-pay.com (https://cointrust-pay.com), other Cointrust-pay.com Group entities’ websites, widgets, mobile applications and other platforms (together the “Site”), and is the company to contact if you have questions about the use of your personal information (see the “Contact Us” section below). The Policy also applies to personal data about each authorized representative of a client and about other persons or entities collected in the course of providing our services (such as directors of corporate clients).

2. Collection Of Information:

We collect information you provide directly to us. For example, we collect information when you create an Cointrust-pay.com account, participate in any interactive features of the Services, fill out a form, participate in a contest or promotion, make a purchase, apply for a job, communicate with us via third party social media sites, request customer support, or otherwise communicate with us.
If you sign up for an Cointrust Payment Ltd account or Services, we will collect basic information about you including your name, email address and telephone number. You may provide this information to us directly, or by signing in to your account/service with a third party, including without limitation, Facebook or Google (see “Information We Collect from Other Sources” below). We will use the information that we collect about you to:

  • Create and maintain your account;
  • Allow you to log in to Cointrust Payment Ltd;
  • Contact you about your account and/or the services that Cointrust Payment Ltd offers.

If you contact us by telephone, email, post or use another function offered by Cointrust Payment Ltd, such as the chat feature, we will collect any information about the communication and any additional information that you choose to give us. We will use this information to review, investigate and respond to any comment or question that you may raise. Please note that we record and retain all telephone calls and other communication with us and may use it in our dealings with you including any dispute resolution or legal proceedings.

3. Information We Collect From Other Sources:

We may collect personal information about you from third party entities when we seek to verify your identity as part of our regulatory requirements. This may include, for example, identity verification agencies, credit referencing agencies and similar bodies. We may also collect information about you from third parties, when you use or connect to Cointrust Payment Ltd by or through a third-party platform, such as Facebook or another site, you allow us to access and/or collect certain information from your Third Party Platform profile/account as permitted by the terms of the agreement and your privacy settings with the third party platform. We will share such information with the third party platform for their use.

4. Unsolicited Information:

If you provide us with personal information that we have not requested then we will endeavour to only retain the information that we are otherwise entitled to hold because of the products and services we provide. However, if this additional information is surplus to our requirements but is provided to us in a manner where it is combined with information that we are either required or entitled to retain then you acknowledge that this unsolicited information may be held by us in the same manner as the balance of your personal information

5. Use Of Information:

We use the information we collect to provide, maintain, and improve our services, such as to administer and verify your account, to provide the services you request and customize your experience with us. We also use the information we collect to:

  • carry out our obligations owed to you;
  • comply with our regulatory and other legal obligations;
  • administer transactions including deposits, charge-backs and payments;
  • monitor trading activity on Cointrust Payment Ltd, including by detecting inconsistencies in payments and trades and looking out for potentially illegal activities;
  • determine whether a payment method is being abused;
  • compile statistical analysis of the pages of our platform and websites;
  • monitor and analyse our business;
  • investigate and to manage enquiries, disputes and legal proceedings and to comply with court orders, mandatory dispute resolution determinations and mandatory government authority or law enforcement orders or directions;
  • participate in crime prevention, legal and regulatory compliance and to assist regulatory, cyber crime, data and information protection agencies and police with their enquiries and enforcement, even if not compelled to do so;

6. Sharing Of Information:

We will not share the personal information we hold about you except in the following circumstances:

  • between and among Cointrust Payment Ltd and the Cointrust Payment Ltd Entity and our current and future parents, affiliates, subsidiaries, and other companies under common control and ownership; and
  • with professional advisors, vendors, consultants, and other service providers, such as payment service providers, IT hosting companies, banks, other financial institutions and credit reference agencies who need access to such information to carry out work on our behalf
  • in connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of Cointrust Payment Ltd by another company;
  • Disclosure in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements;
  • if we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, and safety of Cointrust Payment Ltd or others; or.

7. Advertising and Analytics Services Provided by Others:

We may allow others to provide analytics services and serve advertisements about our products services on our behalf across the web and in mobile applications. This may involve cookies and other technologies to collect information about your use of the Services. This information may be used by Cointrust Payment Ltd to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Services, and better understand your online activity in connection with the Services.

8. Your Choices:

Depending on where you or your data resides you may have certain rights and protections under the law regarding the processing of your personal data. For example, you may also have the right to object to, or request that we restrict, certain processing and in some circumstances to obtain a copy of the personal information in machine readable format.

9. Promotional Communication:

You may opt out of receiving promotional emails or text messages from Cointrust Payment Ltd by following the instructions in those emails or text messages or by visiting the “Notifications” tab in the “Settings” menu on our platform. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

10. Transfer Of Information To Other Countries:

When using our services, your data is processed and stored in the United States Of America and other countries. We and our service providers may transfer your information to, or store or access it in, jurisdictions that may not provide equivalent levels of data protection as your home jurisdiction. We will take steps to ensure that your personal data receives an adequate level of protection in the jurisdictions in which we process it. When using our services, your data is processed and stored in the USA and other countries. We and our service providers may transfer your information to, or store or access it in, jurisdictions that may not provide equivalent levels of data protection as your home jurisdiction. We will take steps to ensure that your personal data receives an adequate level of protection in the jurisdictions in which we process it.

11. Retention Of Personal Information:

We store the information we collect on you for as long as is necessary for the purpose(s) for which we originally collected it, or for other legitimate business purposes, including to meet our legal, regulatory, or other compliance obligations. The period for which we will retain personal information will vary depending on the purposes that it was collected for, as well as the requirements of any applicable law or regulation. For example, if you are invited to use Cointrust Payment Ltd by another user, we will store your personal information for a period of six months in order to send an invitation to you by email. If you have an account with Cointrust Payment Ltd, we will store your personal information for as long as you maintain that account, and after you cease holding an account, for as long as we are required to by laws and regulations that are applicable to us.

12. Security & Integrity Of Information:

We protect your personal information by using data security technology and using tools such as firewalls and data encryption. We also require that you use a personal username and password every time you access your account online. As set out in the relevant Cointrust Payment Ltd Entity’s terms and conditions, terms of business and/or terms of use, you must not share your password with anyone else. We restrict access to personal information at our offices so that only officers and/or employees with a legitimate business purpose can access it.

13. Minors:

Cointrust Payment Ltd is not available for users under the age of 18 (or the age of legal consent for the jurisdiction the user is located in) (a “Minor”). We do not knowingly collect personal information from or about Minors. If you are a Minor, you should not download or use any of our services nor provide any personal information to us. If we become aware that a Minor has shared any information with us, we will delete such information. If you have any reason to believe that a minor has shared any information with us, please contact us at hello@cointrust-pay.com.

14. Changes To this Privacy Policy:

The Policy will be reviewed from time to time to take account of changes to our operations or practices and, further, to make sure it remains appropriate to any changes in law, technology and the business environment. Any personal information held will be governed by our most current Policy.

15. Links:

The Site may include links to other websites on the internet. We are not responsible for the content of these sites or for any other privacy practices on these internet sites. You should read the terms of use and the privacy statements of any such websites. Our terms of use and our Privacy Policy apply only to information collected by us in accordance with this Policy.

16. Contact Us:

Should you have any questions regarding the Policy, please contact us at: hello@cointrust-pay.com Please include your name, and mailing or email address. We may require that you provide additional information to verify your identity before allowing you to exercise certain rights outlined above.

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